Job Title
Position Title: Field Service Specialist
Location: Support Services Building, 1425 E. Warren, Detroit, MI 48207
Salary Range: $42,840.00 - $55,080.00
Reports to: Program Supervisor, IT Manager
Bargaining Unit: N/A
Benefits Eligible: Yes
Position Summary:
As a significant member of the Technology Division’s Field Services Team, the Field Service Specialist will provide technical support services to users in a timely, accurate and efficient manner utilizing the district service management tool. The Field Service Specialist is responsible for the deployment, installation, setup, staging, configuration, maintenance, and repair of district technology. District technology includes varied makes and models of desktops, laptops and tablets, peripherals, and software, in addition to telephones and audiovisual equipment. As a technical services professional, the Field Service Specialist will utilize their technical skill and ability to troubleshoot, diagnose, mitigate, and resolve issues based on best practices and district policies and procedures. The successful candidate for this role is client-focused, driven, self-directed and is constantly seeking opportunities for professional learning and growth. A combination of strong technical and soft skills are a must.
Minimum Qualifications:
Essential Functions
Security Clearance:
Internal Applicants
If you are a current Detroit Public Schools Community District employee, you do not have to submit to a new security clearance, unless your new role requires a different type of criminal background check.
External Applicants
In alignment with Michigan law, if you are hired to fill a position, you will be required to submit to a Detroit Public Schools Community District criminal background check. Information regarding required background checks will be shared at point of hire.
Method of Application:
Applicants must apply through the online application system. Only applications submitted through the online application system will be considered for any posted position and all applications require a resume to be considered.
Successful candidates are required to submit official transcript(s) at point of offer to hire. Teaching service outside of the Detroit Public Schools Community District must be verified by the applicant's prior employer(s) prior to hire. It is the applicant's responsibility to provide all documentation (including copies) as requested.
Applicants requesting assistance during the application process should contact the Office of Human Resources via email at [email protected] or phone at (313) 873-6897.
DPSCD does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, disability, age, religion, height, weight, citizenship, marital or family status, military status, ancestry, genetic information, or any other legally protected category, in its educational programs and activities, including employment and admissions. Questions? Concerns? contact the Civil Rights Coordinator at (313) 240-4377 or [email protected] or 3011 West Grand Boulevard, 14th Floor, Detroit MI 48202.