Position Title: Program Associate II, SIS Support Coordinator
Location: Fisher Building
Salary: $41,501 – $65,800
Reports to: Program Supervisor, SIS Training and Support
Bargaining Unit: OSAS
Benefits Eligible: Yes
In accordance with the Agreement between the Organization of School Administrators (O.S.A.S.) and the Board of Education of the School District of the City of Detroit, the following vacancy is announced.
The Data, Assessment, and Accountability (DAA) division ensures that the District maintains accurate, high quality and timely data analysis about how our students, staff, schools, and the District are performing. The DAA achieves this by effectively administering assessments; supporting the production and management of student data; building and maintaining the District’s data infrastructure/integration and ensuring District-level staff and leaders can access data on the most important student outcomes; and by conducting analysis and research to support the District’s measures of teacher and leader effectiveness.
As a significant member of the DAA division and Student Information Services (SIS) department, the SIS Support Coordinator is responsible for providing school SIS teams with direct support and improving systems for SIS training and onboarding. The SIS Support Coordinator will focus on the following three areas:
- School SIS Support: Providing cohorts of school SIS teams with quick, complete, and accurate guidance in response to their phone inquiries, emails, and other support requests.
- Resource and Training Development: Producing materials to build a robust resource bank for remote and live SIS training and onboarding.
- Organizing Data: Collecting, organizing, and acting on SIS support metrics to inform the direction of the team’s strategies for centralized and grassroots SIS support for schools.
The ideal SIS Support Coordinator has a strong technical understanding of how teachers and staff use PowerSchool and is someone who recognizes the impact that their work approach has on students and educators and cares deeply about system improvement for the District.
Preference will be given to candidates that possess and provide evidence of a Bachelor’s degree (or higher) from an institution accredited by the North Central Association of Colleges and Secondary Schools or candidates with sufficiently demonstrated experience effectively supporting SIS end-users.
We are looking for talented people who are passionate about transforming the District and making a significant difference in the lives of public school students, parents, principals, teachers, and central office employees. The ideal candidate will have:
- Minimum of three (3) years of experience working daily with a school district’s student information system.
- Experience supporting others through changes and new initiatives that involve influencing the practices of school staff
- Excellent interpersonal communication skills and a customer service-oriented mindset
- Organizational skills to collect and report on data, conduct analyses, and propose recommendations for improvements to training and support systems, demonstrating organization and problem-solving skills
- Ability to balance multiple projects within a data driven accountability environment
- Demonstrated knowledge of or prior experience implementing PowerSchool/Power Teacher Pro and Special Education and/or other SISs preferred
- Experience in pupil accounting-principles, practices, and methods strongly preferred
- Working knowledge of District and school-level business processes and student functionality related to SIS systems
- Understanding of the requirements and timelines for student data submissions to the Michigan Department of Education (MDE), Center for Educational Performance and Information (CEPI), and the U.S. Department of Education.
- Act as the first line of support for designated cohorts of school SIS teams by responding to support inquiries quickly, completely, and accurately over the phone, online, and in person.
- Collaborate with other SIS team members to stay abreast of how the District’s SIS is configured to support high quality data practices, efficient use, and new or innovative applications
- Develop top-tier help desk and support mechanisms for SIS end users and provide logistical support and materials for remote and live SIS trainings
- Develop, deliver, and maintain professional development, reference materials, and support resources to ensure the effective use of the SIS by a wide range of stakeholders
- Create development pathways to expand the role and capacity of school SIS responsible for submitting data, supporting end users, and analyzing data to benefit the school in data-driven decision making
- Assist other departments and teams to integrate the SIS with other applications and initiatives
- Participate in and contribute to knowledge management systems to help improve district communication and accelerate continuous improvement
- Demonstrate an effective approach to team building including clarity of purpose and shared responsibility.
- Value, solicit, and integrate team members’ different perspectives effectively
- Build effective relationships with manager, staff members and colleagues to implement District strategic plan
- Perform other duties as assigned by the Program Supervisor, SIS Training and Support and the Senior Director of Student Information Services.
If you are a current Detroit Public Schools Community District employee, you do not have to submit to a new security clearance, unless your new role requires a different type of criminal background check.
In alignment with Michigan law, if you are hired to fill a position, you will be required to submit to a Detroit Public Schools Community District criminal background check. Information regarding required background checks will be shared at point of hire.
Method of Application:
Applicants must apply through the online application system. Only applications submitted through the online application system will be considered for any posted position and all applications require a resume to be considered.
Successful candidates are required to submit official transcript(s) at point of offer to hire. Teaching service outside of the Detroit Public Schools Community District must be verified by the applicant's prior employer(s) prior to hire. It is the applicant's responsibility to provide all documentation (including copies) as requested.
Applicants requesting assistance during the application process should contact the Office of Human Resources via email at [email protected] or phone at (313) 873-6897.
DPSCD does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, disability, age, religion, height, weight, citizenship, marital or family status, military status, ancestry, genetic information, or any other legally protected category, in its educational programs and activities, including employment and admissions. Questions? Concerns? contact the Civil Rights Coordinator at (313) 240-4377 or [email protected] or 3011 West Grand Boulevard, 14th Floor, Detroit MI 48202.