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Program Associate II - Asset Management

Date Posted: Nov 29, 2021

Job Description

Job Title

Position Title: Program Associate II – Asset Management 

Location: 1425 East Warren Avenue, Detroit, MI 48207 

Salary Range: $41,501.00 - $65,800 
Reports to: Senior Director of Field Services and Asset Management 
Bargaining Unit: OSAS 
Benefits Eligible: Yes  

In accordance with the agreement between the Organization of School Administrators (O.S.A.S.) and the Board of Education of the School District of the City of Detroit, Article 6.4, Promotion Procedure, the following vacancy is announced. 

This position is funded through Federal COVID Relief funding. The position will expire on June 30, 2022 and is not guaranteed to be funded beyond that date.  
 

Position Summary: 

As a significant member of the Technology Division’s Field Services and Asset Management team, the¿Inventory Specialist will be responsible for accurately recording and coordinating activities to ensure district technology flows effectively through the asset management lifecycle. The Inventory Specialist will provide customer support services to schools, departments, and vendors, as well as leading major technology deployment projects.  

Minimum Qualifications:

  • Associate’s degree (or higher) with a focus in an information technology field (e.g., Information Systems, Logistics, Computer Science) and/or technical or equivalent experience in a related field required.  

  • Minimum¿of two (2) years of asset management experience; experience in technology asset management preferred.

  • Experience working with enterprise resource planning, configuration management database, or other similar asset management systems.

  • Must demonstrate proficiency with Microsoft 365 products such as Word, Excel, Outlook, Teams,¿and SharePoint.

  • Evidence of strong, effective verbal and written communication skills with the ability to convey technical information to a non-technical audience.

  • Strong analytical, problem-solving and decision-making skills.

  • Ability to work well under pressure, meet deadlines and prioritize requests with professionalism and empathy.  

  • Ability to adapt to changes quickly, proposing and implementing thoughtful solutions to problems. 

  • Self-motivated with the ability to work in a fast-moving environment.

  • Ability to perform physical tasks such as lifting and moving up to 50 pounds without assistance. 

  • Must own reliable transportation to travel to District locations as necessary during the workday. 

Essential Functions: 

  1. Act as the first line of contact for support for technology purchases placed by district stakeholders. This includes responding to customer inquiries regarding order status, delivery schedules and asset recovery pick up.  

  1. Document, track and manage all technology assets throughout the asset management lifecycle. 

  1. Maintain an accurate record of incoming technology orders. 

  1. Track all assets from receipt to delivery including acknowledgement of receipt by the school or department contact.  

  1. Confirm receipt of assets and maintain real-time log to keep school and department contacts informed of the status of their orders including expected date of delivery. 

  1. Managing partial orders, discrepancies and DOAs with vendors. 

  1. Maintain an accurate inventory of all technology assets with assignment, location, current status and disposal (when appropriate) using the District’s IT Service Management (ITSM) tool.  

  1. Stage, image, and deliver assets as appropriate. 

  1. Coordinate scheduling and deployment of technology assets with appropriate field services staff. 

  1. Develop and implement communication strategies with stakeholders to ensure schools and departments are appropriately informed of upcoming deployment, pick up or special projects. This also includes managing the shared email inbox for the department.   

  1. Troubleshoot and resolve order, warranty or delivery issues with colleagues, vendors and carriers. 

  1. Schedule and coordinate a regular physical inventory or technology audits as outlined in the department procedures to ensure the accuracy of district technology asset records compliance with funding requirements. 

  1. Provide regular updates to technology management on inventory data such as lost and stolen device reports or targeted inventory reporting.  

  1. Manage the technology¿asset disposal process according to district and industry standards including scheduling of asset recovery, coordination of responsible disposal with vendor and updating master inventory record. 

  1. Help design systems, policies, and procedures to streamline core departmental functions, improve the customer experience, and minimize duplication of efforts and redundancies,   

  1. Manage stock inventory tightly to ensure items are readily available for deployment.  

  1. Develop and update information resources such as internal knowledge articles and frequently asked questions for the Hub.  

  1. Perform duties in alignment with established policies, and procedures, as well as serving as an agent to inform others of new policies, procedures, and change management. 

  1. Strictly follow all warehouse guidelines on safety ensuring assets are organized and stored securely.  

  1. Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve incidents related to asset management. 

  1. Demonstrate professionalism, courtesy,¿and empathy through customer service while working with all stakeholders; exemplify and model the core values of the District in all interactions. 

  1. Perform other duties as assigned by supervisor. 

Security Clearance: 

Internal Applicants 

If you are a current Detroit Public Schools Community District employee, you do not have to submit to a new security clearance, unless your new role requires a different type of criminal background check. 

External Applicants 

In alignment with Michigan law, if you are hired to fill a position, you will be required to submit to a Detroit Public Schools Community District criminal background check. Information regarding required background checks will be shared at point of hire.  

Method of Application: 

Applicants must apply through the online application system. Only applications submitted through the online application system will be considered for any posted position and all applications require a resume to be considered.  

Successful candidates are required to submit official transcript(s) at point of offer to hire. Teaching service outside of the Detroit Public Schools Community District must be verified by the applicant's prior employer(s) prior to hire. It is the applicant's responsibility to provide all documentation (including copies) as requested.  

Applicants requesting assistance during the application process should contact the Office of Human Resources via email at [email protected] or phone at (313) 873-6897. 

DPSCD does not discriminate on the basis of race, color, national origin, sex, sexual orientation, transgender identity, disability, age, religion, height, weight, citizenship, marital or family status, military status, ancestry, genetic information, or any other legally protected category, in its educational programs and activities, including employment and admissions opportunities. Contact the Civil Rights Coordinator for more information at (313) 240-4377 or detroitk12.org/compliance. 

 

 

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