Date Posted: Feb 10, 2020
Job Title: Technical Client Service Specialist
Posting Date: 5/3/2019
Closing Date: Until Filled
Salary Details: $37,000-$49,000
Benefits Eligibility: Successful candidates will be eligible for competitive medical, dental, vision and life insurance coverage, as well as generous illness and/or vacation days.
Reports to: Program Supervisor
Location: 1425 E. Warren, 2nd Floor, Detroit, MI 48207
Join Detroit Public Schools Community District. We are rebuilding Detroit’s public schools, and we are looking for top talent ready to work toward our mission. We educate and empower every student, in every community, every day, to build a stronger Detroit.
Help us achieve our vision. All students will have the knowledge, skills, and confidence necessary to thrive in our city, our nation, our world.
Become a DPSCD leader. DPSCD leaders put students first. They demand excellence and inspire greatness. They model integrity and tenacity. They advocate for equity and provide unparalleled service to our students and their families. They are transforming our schools, our district, and our city.
As a significant member of the Technology Division’s Client Services Team, the Technology Client Service Specialist will provide technical support and consultation services to users in a timely, accurate and efficient manner. The Technology Client Service Specialist will provide technical support for hardware, software and applications supported by the District. District technologies include laptops, desktops and tablets in a Windows 10 environment, MS Office 365 tools (Word, Excel, SharePoint, PowerPoint, etc.), PeopleSoft, PowerSchool, Frontline, and others. As a technical services professional, the Technology Client Service Specialist will use their technical skill and ability to troubleshoot, diagnose, mitigate and resolve issues based on best practices and district policies and procedures. The successful candidate for this role has a wide range of adaptable technical skills and knowledge, learns how to use new technologies quickly, and can effectively communicate technical information to others. A combination of strong technical and soft skills is a must.
We are looking for talented people who are passionate about transforming Detroit Public Schools Community District (DPSCD) and making a significant difference in the lives of public school students, parents, principals, teachers, and central office employees. Expertise and experience working in an urban public school district is a plus.
Position Job Responsibilities:
Under the direction of the Program Supervisor, the Technology Client Service Specialist shall:
If you are a current Detroit Public Schools Community District employee, presently employed with the district, you do not have to submit a fee related to obtaining the Detroit Public Schools Community District security clearance.
If you are hired to fill a vacant position, you will be required to submit a Detroit Public Schools Community District security clearance.
At point of offer to hire, please be advised that you will be responsible for a non-refundable payment of $64.50 via Visa, Master Card, American Express, Discover Card, cashier's check, or money order, payable to the DPSCD Police Department. No personal checks or cash is accepted. DO NOT SUBMIT PAYMENT WITH APPLICATION.
Method of Application:
Applicants MUST apply through the online application system. ONLY applications submitted through the online application system will be considered for any posted position. All applicants are to attach a copy of their transcripts, most recent resume and cover letter. A copy of your valid teacher certification must be attached if certification is required for the position you are applying.
Applicants will receive an automated confirmation once they have successfully applied for a position.
Successful candidates are required to submit official transcript(s) at point of offer to hire. Teaching service outside of the Detroit Public Schools Community District must be verified by the applicant's employer(s) prior to hire.
It is the applicant's responsibility to provide all documentation (including copies) as requested. All documentation must be submitted along with the letter of interest. Documentation will not be accepted subsequent to the closing date of the announcement. Incomplete information will not be considered. Applicants requesting assistance during the application process should contact the Division of Human Resources via email at email@example.com or office at (313) 873-6897.
The Board of Education of the School District of the City of Detroit does not discriminate against, deny benefits to or exclude participation by any person in its programs, activities or employment on the basis of age, race, sex, color, national origin, creed, religion or handicap.